I will never be use AA again!! I booked a flight for me and my son to affix our household on holiday vacation. Lengthy story short some thing arrived up and we've been not able to go at the moment. I identified as your organization with about a months see. Canceled the combat with cell phone rep John; who was quite polite. He didn't say anything about the amount of charge I could be manifest for canceling the flight. I known as back again to inquire about the charge and I had been explained to that I could be cost $200 by AA and $50 from the supply I accustomed to e-book the flight for every human being. Which i would've a $15 credit for each man or woman… I asked to speak to her supervisor and Michelle Morgan was the person I next talked to. She was no help, I questioned to speak to her supervisor and he or she stated that there was no person higher than her. I advised her which i was guaranteed that there was another person over her. Last but not least she mentioned that I could head to the customer relations web-web page. Once more I questioned her two times for her supervisor’s title and she or he replied shopper relations. I once more instructed her I preferred the name of her direct supervisor, the individual that she reported to…the title provided was Jalia Elisidi .
I flew American airlines for The very first time and it will be my very last time it had been the most Awful expertise I had at any time had by using a airline. by no means once again you experienced superior Obtain your act jointly
On December twenty five, My 3 sons And that i had a flight from Cleveland to Phoenix that was to leave at 7:fifty having a end in Charlotte NC. At about 3 or four pm within the day of our departure, American Airlines delayed our flight which might make us overlook our link in Charlotte which experienced no other flights out to Phoenix that working day OR another! And why the hold off? No rationalization. So without any help from an AA agent..(Just about just as if it had been our fault) we observed Yet another flight by Dallas…which remaining in one hour in addition to a fifty percent. We made it to your airport but with One more rude AA representative, (I recognized it absolutely was occupied with the holidays and all) I had been certain that I could get my bag in Dallas considering the fact that we now had to spend the night time there. I questioned him in regards to the tag that looked like it absolutely was checked to Phoenix and he explained curtly, you’ll just decide on it up in Dallas and recheck it each morning. Effectively the bag did not ensure it is to the conveyer in Dallas. After i requested another agent about this, he claimed it was in a large area and it had been going out once we remaining in the morning. I instructed him I necessary it for my hotel remain, and he instructed me it could consider four several hours to get it. Okay…nevermind…I’ll be back again in this article in 4 several hours!!! So I left for that Dallas resort with no my baggage.. Got on our flight the next morning and took off in time.
booking reference MKFCFC I am addressing this letter to you to express my dissatisfaction about your services regarding the flights referred to previously mentioned.
My spouse and I experienced flight reservations for these days (March 15, 2014) and following a regime coronary heart scan on Wednesday of the 7 days, he was diagnosed which has a critical heart challenge. On Friday, March fourteen, 2014 he experienced to possess a heart catherization and it was unachievable for us to go on our family vacation. I identified as American Airways Consumer Service and was nicely advised “rough luck”.
I tried to make reservations for a nearby resort through your Airline Accommodations services just to find out that there were no vacant rooms available. I had been still left to affix the remainder of the displaced travellers to rest while in the airport terminal over a cot having a blanket and pillow. I'm appalled that while in the twenty first Century, I needed to knowledge this degree of humiliation.
I just wanted to state that my working experience with this particular flight and American Airlines workforce was company website the worst I have ever experienced with the airline. The vacation to LAX from TPA was Alright other than flight attendants don’t smile or act like they like their Positions any longer. The return flight was a nightmare. It started out after we been given an e-mail the early morning of our flight stating that we required to modify our seats that were Earlier selected. We did just that & checked in on-line. When we acquired for the airport our boarding passes even now had the old seats which we experienced to vary at the luggage sign in counter (again workers were not helpful at all).
I am writing to inform you of my Awful knowledge flying on American Airways. Initial off, I had been confirmed on flight # 1696 from New Orleans to Chicago for any 5:fifteen departure on 7/9/07. For sure just after several alterations to this departure time with little if any conversation from an Airline consultant concerning the hold off (till the flight time elapsed and no updates have been created) I inquired and learned the hold off was a direct result of inclement climate. Upon arrival to Chicago’s O’Hare Airport, I learned that soon after presenting to my departure gate for my relationship, the flight # 4169 departed beneath 20 minutes before my arrival in the gate.
Your buyer service Reps are fewer than helpful. Just after seeking to attend a scheduled for months training seminar our flight was canceled generating us not able to show up at. The only thing offered by American Airlines have been apologies and also a refund on the flight.
On 7/eighteen/fourteen my spouse And that i were being in your flight sixty seven from BCN to Jfk. We boarded the airplane and found that it had no wifi or leisure possibilities in the seat. When the meal was served we requested the flight attendant When the food had any peppers(the vegetable) in it given that the “chicken” together with other elements were being unrecognizable. My partner is very allergic to peppers and he had to be certain there were none. The attendant explained she had no concept of what the food components were in possibly choice so he did not consume. How hard wouldn't it be for your catering dept to send out a listing of ingredients for this sort of issue? The plane itself was old and warn on the inside. When obtained within the airplane, the coach segment smelled of fecal make a difference and it took rather a while to the smell to dissipate.
I flew on American airlines for The 1st time and very last. our baggage was weakened with black grease on it large hunks out in the handles and wheels. your plane was dirty and very unpleasant. the flight crew was not welcoming in the slightest degree. My granddaughter was with me and it is about 6ft tall no area for her legs and particular person laid back in her seat and he or she couldn't move in any way in her seat.
American Airlines has the worst buyer service of all Airways I have Utilized in my 63 a long time. My spouse’s anniversary earrings ended up stolen outside of her suitcase on June 20, 2013 and Buyer service has REFUSED to Get hold of us back again right after reporting the thief the day it transpired.
We were being on AA 1517 from Miami to Roatan 02/thirteen/16 and 02/14/sixteen & The flight was struggling to land in Roatan and diverted to Belize. I'm common enough with traveling to find out the Captain produced the appropriate call plus the diversion was temperature linked. On landing in Belize we ended up knowledgeable from the Captain there was a warning gentle on an engine that needed to be dealt with, the section was obtainable in Belize. The result was a transparent mechanical delay. We deplaned and had been told we would get foods and consume. Just after a lot more than an hour or so we had not been fed in addition to a bit later we got a sandwich and bottled h2o after which advised we could board.
went for the Dominican Republic on holiday vacation with my spouse and son on july31 til aug seventh 2015 experienced a good time right up until time for you to go property, the flight leaving about the aug7th had a hold off for eight several hours for departing to Miami then suppose to attach and go to dulles airport.